The TERO Office is pleased to provide the following jobs listing for the Cherokee area.  We ask that when applying for any of these jobs, to please reach out to us to enroll in our Job Bank.  Our office is located at 756 Acquoni Rd, Cherokee, NC.

If you have any questions or need more information about a specific opening, please contact Tashina Kalonaheskie at the email or telephone number below.

If you need a Job Bank Application, please email Tashina or you may download the form from our website at this link: WORKFORCE DEVELOPMENT – EBCI TERO (ebci-tero.com).

Tashina Kalonaheskie
TERO Job Bank Coordinator
(828) 359-6478

Job Opportunities

Posted 10/25/23



Location:  Cherokee, NC Office
Job Type:  Full Time
Reports to:  Customer Service Manager
Industry:  Telecommunications
Experience: 2 plus years
Post Date:  August 28, 2023

Send resume to: 

Website:  www.balsamwest.net

Responsibilities & Duties:

Accept customer payments via drive-thru window, applying payment to customer account.

Assist customers with troubleshooting, bill payments, either in person or via phone calls.  Assist with trouble calls, resolution of product or service problem by clarifying the customer’s request; explaining the best solution, following up to ensure resolution.

Accurately completing daily deposits of funds. Deliver deposit to bank.  Pick up mail daily.

Daily count and balance of cash drawer.

Educate the customer on products offered, product enhancements, new products, use of features and renewing service contracts.

Escalate issues/service tickets to other departments for assistance or resolution.

Remain knowledgeable of BalsamWest products, system and offerings.

Work cross-functionally across departments to ensure a seamless customer experience.

Assist with other work or projects as necessary.

Skills Necessary to Perform Position:

Ability to work in a fast-paced environment, shifting priorities as needed.

Must have experience handling and reconciling payments, cash, check & credit card.

Effectively present information and respond to customers needs and questions.

Ability to handle high stress situations and de-escalate by listening. Respond in a manner which conveys understanding and confidence.

Ability to apply common sense understanding with instructions in written, oral or diagram form.

Demonstrate sound judgement in your methods and techniques for obtaining solutions.

Can resolve a wide range of issues in creative ways.

Can perform daily tasks without supervision. 

Self-motivated, attentive to detail, organized and ability to handle multiple priorities.


  • 100% paid employee health, dental, and vision insurance.
  • 100% paid short and long-term disability plans.
  • 100% paid employe life insurance plan.
  • Company matching 401(k) plan. 100% immediate vesting.
  • Paid Time Off – 15 days. After 5 years 20 days.
  • 10 Paid holidays.
  • Parental Leave
  • Excellent employee staff and teamwork.

IT Technician
Kituwah Technologies

JOB TITLE: IT Technician

DEPARTMENT: KTEC IT (Remote and Onsite) In the Waynesville/Asheville area

SUPERVISOR: Michael Biggs

The Kituwah Global Government Group family of companies is committed to providing our customers the most qualified and dedicated people available. KG3 offers competitive salaries, comprehensive benefits, and career development opportunities. We pride ourselves on building long-lasting relationships with our employees, customers, and teammates.


IT Technicians have many duties, including maintaining the integrity of computer workstations and software, acting as a point of contact for employees who experience computer issues, and serving as a reference point for all IT-related queries. IT Technicians will also have other technical duties, depending on the needs of the company. IT Technicians require many soft skills and technical skills to perform their jobs effectively. IT Technicians are responsible for more than just the technical aspects of a company. IT Technicians interact with employees in all departments and levels, many without advanced technology skills, and must be able to communicate patiently and effectively. IT Technicians must also be able to manage their time effectively to address employee queries and manage their job duties, such as installing or updating software or hardware systems.


Installs and configures new PC’s and connects to business networks, printers etc. Install and configure business software adding Microsoft365 products including Word, Excel, Outlook, SharePoint. Create login credentials on Windows servers for onsite and remote connectivity. Configure routers for secure remote connections.

  • Oral and written communication
  • Ability to meet deadlines
  • Time management skills
  • Ability to communicate technical concepts
  • Discretion and confidentiality
  • Understanding of computer networks and systems
  • Organizational skills


Performing tests and evaluations on software and hardware. Offering information and support to users Maintaining relationships with different employees and department. Troubleshooting hardware and software issues Repairing or replacing damaged hardware

  • Active Directory
  • Basic network troubleshooting
  • DNS
  • Office365 Management
  • User/Group Management
  • VM Management



  • High school diploma or equivalent.
  • Bachelor’s degree in computer science or computer engineering preferred but not required.


Entry-level or have only a few years of on-the-job experience. IT Technicians do need experience in areas like software installation, database programming, working in a team environment, and with different software and hardware systems.

Candidates should also have experience troubleshooting systems and communicating technical ideas to users with various levels of technical knowledge.


If a candidate is missing any certifications or education on specific systems, programs, or languages, on-the-job training or ongoing education is an option. Soft skills can also be improved with training and certification programs in communication, leadership, and critical thinking, if needed.


Installing and configuring hardware and software components Troubleshooting hardware and software issues Repairing or replacing damaged hardware Upgrading systems to enable software compatibility Installing and upgrading anti-virus software and security systems to ensure network security Performing tests and evaluations on software and hardware. Offering information and support to users Maintaining relationships with different employees and departments.


Must be able to stand on feet for long periods of time if required. Must be able to lift 20-50 lbs

Local Job Openings for May 2024 (updated 5/6/24)

Arby’s: General Manager, Crew Member. You can apply online at https://careers.arbys.com/us/en/search-results and the phone number is (828) 497-9613.

Brio Italian Grille: Dishwasher, Host, Cook, Assistant Server, Server, Bartender, Prep Cook, Carry Out. For information on how to apply, please visit https://www.brioitalian.com/careers/

 Cherokee Central Schools: English Learner Teacher/Coordinator; Cultural Program Coordinator; 2 Elementary Teacher; Social Worker; Elementary Teacher Assistant; School Psychologist, Special Education K-5 Teacher; Special Education 6-8 Teacher; Special Education Lifeskills 9-12 Teacher; Special Education K-5 Lifeskills Teacher Assistant, Special Education 6-8 Lifeskills Teacher Assistant; Special Education k-5 Teacher Assistant; Special Education 9-12 Liceskills Teacher Assistant; Special Education 9-12 Occupational Course of Study Teacher Assistant; English 9-12 Teacher; Student Support Specialist; Middle School Science Teacher; Substitute Security; 2 Substitute Teachers; Substitute Teacher Pre-School.

For information on how to apply, please visit https://www.ccs-nc.org/ and click on “Job Opportunities.”

Cherokee Indian Hospital Authority: openings available at Cherokee Indian Hospital, Analenisgi (Behavioral Health), Tsali Care Center, Immediate Care Center, Kanvwotiyi (Residential Treatment Center), Cherokee Central Schools, and Family Safety (CIH).  The openings include, but not limited to:

Behavioral Health:
Masters Level Therapist (Child)-Analenisgi, Masters Level Therapist-Family Safety, Masters Level Therapist-Analenisgi, Targeted Case Manager-Family Safety, Masters Level Therapist-Analenisgi Medication Assisted Treatment Clinic, Targeted Case Manager-CCS, Behavioral Health Consultant Supervisor, Medicated Assisted Treatment Program Supervisor, Masters Level Therapist-Kanvwotiyi, Targeted Case Manager-Analenisgi, PTR Residential Technician-Men’s Home, PTR Residential Technician- Kanvwotiyi Male, PTR Residential Technician-Kanvwotiyi Female, Behavioral Health RN-Kanvwotiyi, Masters Level Therapist-Integrated Classroom, Behavioral Health Data Analyst, Behavioral Health RN Manager-Analenisgi, Residential Technician Kanvwotiyi Female, Peer Support Specialist.

EVS Supervisor. Satellite Maintenance Mechanic.


Billing Analyst II, Billing Analyst III, Supply Warehouse Technician.

Human Resources:
Training & Development Specialist.

Inpatient-Hospitalist, Primary Care physician, Immediate Care Center Physician, Physician Pediatrics.

Emergency Room-RN, Analenisgi Inpatient Technician, Primary Care RN Care Manager, Emergency Room RN, Inpatient Telemetry Nursing Assistant, Inpatient RN Night Shift, Immediate Care Center CMA/LPN, Outpatient Nurse Supervisor, Case Management Support-Primary Care, Diabetes Educator, Certified Nurse Assistant ICC, Specialty Services RN, Case Management Support-Complimentary Medicine.  

Radiologic Technologist II-3rd Shift, Medical Technologist, Dental Assistant I, Dentist: Dentures & Partials, Medical Laboratory Technician, Dental Assistant II,

Tribal Option:
Tribal Options Computer Programmer.

Tsali Care:
Licensed Practical Nurse-PTI, RN PTI, Housekeeper, CNA, Medication Aide, Personal Care Assistant/CNA, RN Supervisor, Personal Care assistant/CNA , RN, LPN.

For the complete list of job openings and for information on how to apply, please visit https://cherokeehospital.org/careers/ and click on “View Open Positions.”

Dollar General: Lead Sales Associate-Full Time, Lead Sales Associate- Part Time, Assistant Store Manager, Sales Associate. You can apply online at https://careers.dollargeneral.com/ and the phone number is (828) 554-1305.

Domino’s: Customer Service Representative, Delivery Driver, Assistant Manager, General Manager. You can apply online at https://jobs.dominos.com/dominos-careers/ and the phone number is (828) 497-5500.


EBCI Tribal Positions:

Closing Sunday, May 5th, 2024:
Maintenance Utility Worker-Qualla Housing, Carpenter Assistant-Qualla Housing, Plumber Assistant- Qualla Housing, Crew Leader (Plumbing)-Qualla Housing, Supervisor (Plumbing)- Qualla Housing, Cook-Senior Citizens, lieutenanct (Partol)-CIPD, Detective-CIPD, Environmental Aquatic Specialist-Office of Environmental & Natural Resources, Hatchery Technician-Fisheries & Wildlife Management, Early Childhood Language Specialist Assistant-Kituwah Academy, Office Administrator-Transit, Dispatcher/Substitute Driver-Transit, Housekeeper II-Housekeeping, WWT Operator- Waste Water Treatment.

Open Until Filled: Corrections Officer (multiple). Patrol Officer (multiple). Community Response Officer. Detective. Juvenile Officer. School Resources Officer. Bailiff. FT Paramedic. PT Paramedic, Teacher (multiple)- Qualla Boundary Early Head Start. Teacher (multiple)- Qualla Boundary Head Start. Social Worker (multiple)- Family Safety. Legislative Legal Counsel. Youth Development Professional-Youth Center. Family Safety Attorney I. RN- Tsalagi Public Health. C.N.A (multiple) Tribal In-Home Care Services. RN Supervisor-Tribal In-Home Care Services. Certified Biological Wastewater Treatment Operator. Environmental Compliance Specialist. Education Tutor/ Grades 3-5 Graham County Indian Education. Supervisor-Waste Water Treatment. Remember the Removal Bike Ride Group Fitness Coordinator. Maintenance Technician-HELP, NFP Nurse, Rounds Tech Operator. Mental Health Therapist- Child Advocacy. Evidence Based Intervention Specialist, Case Manager/Forensic Interviewer, education specialist, Transportation Facilities Coordinator, Maintenance Worker, Information Technology Coordinator. For full job descriptions and salary information you can apply online at https://ebci.com/jobs/

Family Dollar: Assistant Store Manager, Customer Service Representative, Assistant Store Manager. You can apply online at https://www.familydollar.com/careers and the phone number is (828) 332-6000.

Harrah’s Cherokee Casino Resort: Shift Supervisor, Housekeeping; Security Officer FT Swing Shift; Front Service Attendant; Bar Helper; PT Room Service Attendant; FT Cook II GF; PT Food & Beverage Host GF; PT Service Assistant GF; Front Desk Clerk Level I; FT Food & Beverage Host Wicked Weed; FT Cook I GF; FT Food & Beverage Host GF; PT Food & Beverage Cashier Starbucks; FT Food & Beverage Cashier Lobby Café; FT Dining Attendant GR; FT Service Assistant GR; 2 SCC Agent Level 1 positions; FT Cook II EDR, FT Food & Beverage Cashier Selu, Drop & Count Staff, Bell Captain, Surveillance Officer FT Level 1. FT Sales Associate Level 1 Cherokee Tower; Game Technician.

For the full list you can visit https://harrahscherokeejobs.com/  and apply online.

Harrah’s Cherokee Valley River Casino & Hotel (Murphy): Cook I, EDR, Casino Services Representative I, Steward EDR, Security Officer Lvl 1, Security Officer, Bartender, Food & Beverage Host Landing Café, Game Technician, Cleaning Specialist, Engineering Technician Level II HVAC, Steward EDR, Room Attendant, Cleaning Specialist, Security Officer Lvl 1. Bar Porter, Room Attendant, HCVR Food Service Associate. Serveillance Officer Lvl 1.

For the complete list of job openings and for information on how to apply, please visit https://harrahscherokeejobs.com/

Mountain Energy (Paint Town Rd): Cashier, Assistant Store Management.  For information on how to apply, please visit https://mountain-energy.com/careers/ and the phone number is (828) 497-2426.

Mountain Energy (Seven Clans Lane): Cashier.  For information on how to apply, please visit https://mountain-energy.com/careers/ and the phone number is (828) 497-7858.

Pizza Hut: Shift Leader, Restaurant General Manager, Driver, Cook, Server, Assistant Restaurant General Manager. Applications are available at Pizza Hut’s drive-thru, or you can apply online at https://jobs.pizzahut.com/.  The phone number is (828) 497-5600.

Ruth’s Chris Steak House: Bartender, prep cook, line cook, food runner, server assistant, server, dishwasher, grill/broiler cook, host.

 For information on how to apply, please visit https://www.ruthschris.com/ and click “Careers” located at the bottom of the website.

Taco Bell: general manager, team member, shift manager, and assistant manager.  You can apply online at https://www.tacobell.com/careers and the phone number is (828) 497-1440.

UltraStar Multi-tainment Center (Cherokee): Shift Supervisor. Cook 1. Host/Hostess. Dishwasher/Steward. Server. Bartender. Bowling & Arcade Attendant. Bowling Mechanic. EVS.  

For information on how to apply, please visit https://ultrastarnc.com/careers/

UltraStar Multi-tainment Center (Murphy): bartender, bowling and arcade attendant, I.T team member, and shift supervisor.  For information on how to apply, please visit https://ultrastarus.com/careers/

Wendy’s: crew member, shift manager, assistant manager, general manager, breakfast shift manager, and breakfast crew member.  You can apply online at https://wendys-careers.com/ and the phone number is (828) 497-1277.

Ferrara’s Italian Grill: hiring dishwasher, servers. You can apply in person at the restaurant.

Food Lion: FT Perishable Associate. You can apply online at https://foodlion.careerswithus.com/job-search/?v=foodlionrms

Circle H Chophouse: Now hiring all positions. Restaurant is now open. You can apply in person at the restaurant located across from the BP Gas Station beside Peters Pancakes.

Mandara Spa: Cosmetologist, Senior Concierge for Front Desk and operations support, lead massage therapist, spa attendant male locker room. You can apply in person or contact Angie Hill at angieh@mandaraspa.com or 497-8550.

Oconaluftee Indian Village: Crafters, Tour Guides, Costumes, Box Office, Retail, Concessions.